OpVitae support

Write to support@emivy.studio and we'll answer as soon as we can.

Include your iPhone model, your iOS version and your OpVitae version. In the app, Send feedback (on the More tab, under Help) opens an email with the versions already filled in.

Please never include patient information in a message to us. We don't need it to help, and we don't want it.

Common questions

Where is my case log?: On your iPhone only. It isn't sent to us, and it isn't in iCloud or iCloud Backup. Export everything (on the More tab, under Exports) makes a complete copy to keep, and OpVitae reminds you every 30 days.
Where are my credentials and CME?: On your iPhone, and in your own private iCloud when your iPhone is signed in, so they reach your other devices and come back on a new iPhone. We have no access to them.
I have a new iPhone.: Sign in to the same iCloud account and install OpVitae: your profile, credentials, CME and career history come back. The case log doesn't come back by itself: load it from an Export everything copy with Load a kept copy, under Your case log on the More tab. If credential numbers can't be read, enter your recovery phrase under Recovery on the More tab.
How do I delete my data?: Delete everything, at the bottom of the More tab, erases OpVitae's data on this iPhone and your records in iCloud, and your other devices on the same Apple ID can no longer read patient details or credential numbers. It needs an internet connection. To remove OpVitae from this iPhone only and keep iCloud and your other devices as they are, delete the app instead.; Once deleted, nothing can be restored. There is no copy with us.
How do I manage or cancel my subscription?: Subscriptions are handled by Apple. On the More tab, Manage subscription opens Apple's page for it, or use the Settings app on your iPhone.
What happens if my subscription ends?: Nothing is deleted. Your records stay readable and Export everything keeps working. Board files, reviews and reminders stop straight away; adding and editing stops a week later.
I'd like a feature.: Suggest a feature, on the More tab under Help, opens an email to us. We read every one.